Shipping & Delivery Policy
1. General
At Med Peptides UK, we are committed to processing and dispatching orders as quickly and efficiently as possible. This Shipping & Delivery Policy explains how we process, dispatch, and deliver our research-use peptides.
2. Research Products
Med Peptides UK supplies research-use peptides to universities, laboratories, research institutions, and individual customers.
All products are carefully inspected before dispatch to ensure they meet our quality standards.
3. Delivery Locations
We currently deliver to:
- United Kingdom
- European Union countries
If you require delivery outside these regions, please contact us before placing your order. We will advise whether shipping is available to your location.
4. Order Processing
Orders are processed once payment has been successfully received and confirmed.
To qualify for next working day delivery within the UK, your order must be completed and payment received before 2:00 pm (UK time), Monday to Friday.
Orders placed after 2:00 pm, on weekends, or on public holidays will be processed on the next working day. While we will always aim for the fastest possible dispatch, next working day delivery cannot be guaranteed for these orders.
5. Dispatch & Delivery
United Kingdom
- Orders completed before 2:00 pm (Monday–Friday) are normally dispatched the same working day.
- Delivery is typically the next working day.
- UK deliveries are made directly to the delivery address provided.
European Union
- Delivery usually takes 2–7 business days, depending on the destination country and local courier services.
- Most EU deliveries are made to the nearest parcel collection point or pickup location associated with the delivery address provided.
Delivery times are estimates only and may occasionally be affected by courier delays, customs procedures, public holidays, adverse weather conditions, or other circumstances beyond our control.
6. Delivery Methods
Orders may be delivered using trusted courier services.
Depending on your location, delivery may be made:
- Directly to your address.
- To a local parcel pickup point.
If you require a specific delivery arrangement, please contact us before placing your order and we will do our best to accommodate your request.
7. Tracking Information
Where available, tracking details will be sent to you once your order has been dispatched, allowing you to monitor the progress of your delivery.
8. Customer Responsibilities
Customers are responsible for:
- Providing accurate billing and delivery information.
- Ensuring someone is available to receive the parcel where required.
- Collecting parcels from designated pickup locations within the time specified by the courier.
Med Peptides UK cannot accept responsibility for delays or failed deliveries resulting from incorrect customer information or circumstances beyond our reasonable control.
9. Risk and Ownership
Risk in the products passes to the customer upon successful delivery.
Ownership of the products remains with Med Peptides UK until full payment has been received.
10. Delivery Delays
While we always aim to dispatch orders promptly, delivery dates cannot be guaranteed.
If your order experiences a significant delay, we will contact you as soon as reasonably possible and keep you informed of its progress.
11. Contact Us
If you have any questions regarding shipping or delivery, or if you have a special delivery request, please contact us:
Med Peptides UK
Address:
124 City Road
London EC1V 2NX
United Kingdom
📧 Email: info@medpeptides-uk.com
🌐 Website: www.medpeptides-uk.com
We aim to respond to all enquiries within 1–2 business days.
